The Journal Register (Medina, NY)

Local News

November 1, 2013

Horvath to lead Orleans Community Health

Medina Journal-Register — The board of directors of Orleans Community Health voted earlier this week to name Dolores Horvath as its president and chief executive officer.

Horvath’s appointment is for three years as part of a contract that OCH holds with HealthTech Management Services.

Horvath has been the interim CEO of Medina Memorial Hospital for the past few months. She said she is thrilled to be on board full time now.

“When I originally heard about the New York opportunity, the only New York experience I’d had was in New York City, and I thought I wasn’t going to like it,” Horvath rsaid. “When I got here, though, I found good employees who had been here 30 or 40 years, and one of the most engaging boards I’ve ever seen.”

Horvath said the amount of experience on hand in a rural, welcoming area led her to believe she could help move Orleans Community Health forward.

“I love the small-town community feel,” she said. “It’s a real sense of family here.”

Horvath added that she is excited to bring stability to the hospital and its affiliates. Under her leadership, MMH already added a helipad and is nearing completion of renovations to its north wing. Moving forward, there is still much to do, she said.

“We’re looking at the services we provide and looking at what else we should provide. We’re in the process of analyzing where we need to put our focus and working on trying to keep people going to their community hospital instead of elsewhere.”

Horvath said one important aspect is improving customer service.

“Our scores are not where we want them to be,” she said, referring to patient satisfaction surveys. “We want our patients to have a positive experience.”

The surveys involved mostly outpatient services. Since the healthcare trend is toward outpatient service, OCH will have to aim higher, according to Horvath.

“We need to look at what we’re doing to see how we can improve,” she said.

Another element of OCH’s long-term plan is physician recruitment. With the Affordable Care Act leading to an influx of patients registering for insurance, Horvath said Orleans Community Health should make sure that newly insured patients have access to healthcare providers.

Recruitment efforts, she said, are meant to support the few existing local primary care providers.

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